Refund Policy


We offer a 30 day money back satisfaction guarantee! 

Contact us within 30 days of delivery and we will provide you with a return authorisation number then simply return the product in its original condition and packaging to us so we can process your refund.

Shipping costs are non-refundable. You will be responsible for paying for the shipping costs for returning the item.

If you are returning an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.

When your return is received in satisfactory condition, a refund will be processed to the original method of payment within 7 working days.

Faulty or items damaged in transit- We will replace and send a replacement item if available. If not a refund will be issued. If you need to exchange an item please send us an email at inquiry@doyanni.com and we will advise on steps to return the item for an exchange.