FAQ

 

DO YOU SHIP TO MY COUNTRY?

Yes, we ship our packages worldwide. 

HOW MUCH DOES SHIPPING COST? 
We are happy to offer FREE Standard Shipping on all items! Express Shipping is $20 USD / £15 GBP.

HOW LONG IS THE SHIPPING TIME?
Average shipping and handling transit time:

  • UK Standard deliveries 3 - 7 Business days
  • UK Express shipping: 2-5 business days
  • International Standard deliveries 5 - 20 Business*
  • International Express shipping: 4-12 business days*

 

HOW LONG DOES ORDER PROCESSING TAKE?
Processing your order usually takes about 1-3 business days. In peak periods please allow for 6 business days for dispatch. 

WILL I RECEIVE A TRACKING NUMBER? 
Yes. We provide tracking for every order. Tracking will be available and sent to you once your product has been dispatched.

WHO PAYS FOR CUSTOM DUTIES/TAXES?
As per our Shipping Policy, the customer is responsible for paying custom duties/taxes.

CAN I CANCEL MY ORDER? 
Yes, if your order has not yet been dispatched. Please use our contact form or email inquiry@doyanni.com so we can confirm status of order and if possible process your order cancellation. If already dispatched you will need to return the item so we can process a refund.

I'M NOT HAPPY WITH THE PRODUCT. CAN I GET MY MONEY BACK?

Yes, we offer a no quibble 30 day money back guarantee on all items on our website. Please return in original condition so we can process a refund. See our refund policy for more info.

I HAVE ENTERED AN INCORRECT ADDRESS! 
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact form or email at inquiry@doyanni.com.


MY PRODUCT ARRIVED DAMAGED, WHAT DO I DO?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at inquiry@doyanni.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP? 

Please feel free to reach out to us 24/7 using our contact form or email inquiry@doyanni.com and we will do our best to reply within 24 hours.