DO YOU SHIP TO MY COUNTRY?
Yes, we ship our packages worldwide.
HOW MUCH DOES SHIPPING COST?
We are happy to offer FREE Standard Shipping on all items! Express Shipping is $20 USD / £15 GBP.
HOW LONG IS THE SHIPPING TIME?
Average shipping and handling transit time:
- UK Standard deliveries 3 - 7 Business days
- UK Express shipping: 2-5 business days
- International Standard deliveries 5 - 20 Business*
- International Express shipping: 4-12 business days*
HOW LONG DOES ORDER PROCESSING TAKE?
Processing your order usually takes about 1-3 business days. In peak periods please allow for 6 business days for dispatch.
WILL I RECEIVE A TRACKING NUMBER?
Yes. We provide tracking for every order. Tracking will be available and sent to you once your product has been dispatched.
WHO PAYS FOR CUSTOM DUTIES/TAXES?
As per our Shipping Policy, the customer is responsible for paying custom duties/taxes.
CAN I CANCEL MY ORDER?
Yes, if your order has not yet been dispatched. Please use our contact form or email firstname.lastname@example.org so we can confirm status of order and if possible process your order cancellation. If already dispatched you will need to return the item so we can process a refund.
I'M NOT HAPPY WITH THE PRODUCT. CAN I GET MY MONEY BACK?
Yes, we offer a no quibble 30 day money back guarantee on all items on our website. Please return in original condition so we can process a refund. See our refund policy for more info.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact form or email at email@example.com.
MY PRODUCT ARRIVED DAMAGED, WHAT DO I DO?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at firstname.lastname@example.org. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Please feel free to reach out to us 24/7 using our contact form or email email@example.com and we will do our best to reply within 24 hours.